Receive and make safe
Identify the platform, site, affected task and current risk. The operator follows the manufacturer’s safety instructions and stops use when safe operation is uncertain.
Humanoid support / defined responsibilities
Humanoid robot support starts with a clear agreement.
MALONI is seeking manufacturer partners to develop local first-line support for humanoid robots in the Czech Republic, Slovakia and Poland. The workflow below is a proposal for agreement, not a claim of authorized humanoid repair, warranty service or stocked robot parts.
01 / MALONI HUMANOID ROBOTICSSCROLL TO EXPLORE ↓
Current operational service
Our current electrical-service base
MALONI operates Elektropohotovost24.cz, a 24-hour electrical emergency service. We have a workshop and an experienced technical team. This is our current electrical-service work; humanoid maintenance and support are being developed with manufacturers, with scope and hours to be agreed for each platform.
02 / Service & Support
How the proposed first line would work
The customer and manufacturer should know who owns each step before a robot is demonstrated or deployed. A possible local workflow is:
Record and triage
Collect the fault description, software version, relevant logs and steps already taken, subject to the agreed data-access and privacy rules.
Escalate to the manufacturer
Pass product-specific diagnosis, firmware decisions, warranty questions and repair authorization to the manufacturer’s named support contact.
Coordinate the next action
Track the response, explain it to the customer and coordinate parts or an on-site visit only where the signed support model provides for them.
Confirm safe return
Record the resolution and have the responsible parties confirm that the robot can return to its defined operating task.
03 / Service & Support
What a manufacturer agreement must define
- Training, documentation, diagnostic access and security requirements
- The boundary between local triage and manufacturer-only repair or warranty decisions
- Named escalation contacts, support hours and response commitments
- Software updates, spare-parts ownership and any approved on-site work
- Country coverage, languages, customer communication and handover records
ImportantNone of these terms is a current blanket service commitment. Certified or authorized humanoid service can only follow manufacturer training, authorization and a signed agreement.
04 / Service & Support
For organizations evaluating a humanoid
If you already operate a robot or are planning a pilot, tell us the manufacturer and model, site and country, intended task, current stage and support question. We can assess the inquiry against available manufacturer access and an agreed scope; we cannot promise a repair or response time for an unsupported platform.
05 / Service & Support
Make support part of the pilot decision
Before any pilot, identify the reporting route, safe-stop procedure, access to logs, manufacturer escalation and conditions for restarting operation. These items belong in the manufacturer and customer agreements before wider deployment is considered.